CloudCrowd Update
We wanted to give you an update on the many things going on at CloudCrowd. We're delighted at the number of high quality Workers that have signed on to try CloudCrowd-based work. We're frustrated that we don't have a more complete, more full-featured experience for you yet. And we're hard at work improving things.
Some interesting stats:
We're processing more than 1 task every second when we have tasks available. The leading Worker has earned more than $270.
There are also things that we are NOT happy about. Too many good answers have been rejected when they should have been accepted. That's a double blow: The good Worker loses both money and credibility. More on what we're doing about that below. The other thing we don't like is that we're having to ration work right now because the demand is so high. Our goal is to allow a motivated Worker to work around the clock, choosing at any given moment from a rich range of Projects. Right now, though, we only have a budget of a couple of thousand tasks per day, and that's getting consumed very quickly.
We're going to be operating the site at about half-throttle for the next few weeks, while we continue to implement a number of technologies intended to reduce false rejections and improve overall quality. We describe some below.
Reducing Inappropriate Rejections
A number of Workers have expressed concerns that everything they review as “weak” or “poor” is rejected. One issue that has been contributing to this perception is that when you do a task and it’s rejected, you are given a grade of “poor” or “weak”. Those grades were showing up in Worker histories without an explanation that the grade was for your work, and was not the grade you gave the worker who did the original task. If you keep this in mind it should significantly reduce the disconnect you may have had between your grading and your approvals.
There are still some cases where work is being rejected even if it’s done correctly. We understand how frustrating it is to submit a review you know is correct, only to have it instantly rejected. Review work is rejected quickly when the grade you give is significantly different from the grades already given by other workers who reviewed the same work. If the other reviewers for a task give inaccurate grades, but all agree with each other, your correct review could be instantly rejected. We have taken a number of steps to prevent inaccurate work from polluting the system, and you should notice a drop in inappropriate rejections over the next couple of weeks.
Appeal Process
We will soon implement an Appeal feature, which will allow you to request a review of your rejected tasks.
Payments
We changed our payment schedule to make it easier for us to make payments on time, every time. Work approved by 5:00PM Pacific Time will be paid by midnight of the next business day. We appreciate that no one wants to wait longer to get paid, but with the huge growth we've experienced we slowed things down just a little to give us time to review things before payments go out.
Notes on Quality
Keep in mind that we need high quality work from every Worker for every task. If you submit tasks with unacceptable results, you may be subject to suspension with no payment for unapproved work.
Some of the common reasons that Workers have been suspended:
a. Submitting rewrites for the wrong site, or merely pasting in the original text.
b. Failure to compare a rewrite to the original text.
c. Multiple rejections where it is clear that the Worker has made little or no effort to submit
a correct response.
If you're not confident in your ability to provide quality work for a specific task use the "skip" button to pass on that task or use "exit" to try another project.
Thank You
We are a small company, and we're honestly overworked right now, but we're trying really hard to be as responsive as possible to all of your concerns. Thank you again for your support, suggestions, hard work, and patience. We are dedicated to addressing your concerns and
improving your experience at CloudCrowd.
Respectfully,
Alex Edelstein,
CloudCrowd
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