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Frequently Asked Questions About CloudCrowd

Click here to view CloudCrowd's Terms of Service

CloudCrowd

Earning Money

Available Work

Credibility and Credentials

Performing Work

Account Related and Others

Project Resources

Didn't find what you're looking for? Try the CloudCrowd Worker Forums.

CloudCrowd

  • What is CloudCrowd?
    CloudCrowd is where work gets done. We bring together companies that need work done and people who want to work and get paid. When a company gives us a project, we break it down into a smaller set of tasks that you complete using our Facebook application.

  • Why earn money with CloudCrowd?
    CloudCrowd offers individuals new ways to make money, achieve recognition, and fit work into their busy schedules. You can work whenever and wherever you want. The best part of working for CloudCrowd is that you work today and get paid the next business day* via PayPal.
    * Work approved by 5:00PM Pacific Standard Time will be paid by midnight of the next business day.

  • How do I start working with CloudCrowd?
    You will need both a Facebook account and PayPal account to start working. To learn more about how to sign up for both and add our Facebook application click here. Once you are connected to our application, you can start working. We also strongly encourage you to join our CloudCrowd Worker Forums. The forum is not only a problem solving tool, it is an ongoing source of task and platform information.

  • Does signing up and working for CloudCrowd cost anything?
    Absolutely not, CloudCrowd is 100% free. There are no hidden cost or fees associated with signing up or working for us.

  • Can I have more than one CloudCrowd account?
    Each user is only allowed one account. It is stated in our Terms of Service that "if you are using the Site as a Worker, you may not use different CloudCrowd Accounts to perform Services." Should we discover that a worker has multiple accounts, CloudCrowd Administration will disable all but the first account created and void all pending payments regardless of tasks completed, Credentials and referred friends. Should we discover that a worker has multiple accounts and is conducting fraudulent activity, CloudCrowd Administration will suspend and disable all accounts. 

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Earning Money

  • How do I get paid?
    You need a PayPal account to get paid for the work you do for CloudCrowd. If you don't already have one, sign up for your free account here.
    Note: If you provide incorrect PayPal account information your payment may be delayed for up to 30 days.

  • How do I deposit earnings into my bank account?
    PayPal will directly deposit your earnings into your bank account if you chose. Alternatively, you can receive a debit card from PayPal to access your account or request PayPal to send you a check.

  • How do I know you'll pay me?
    If you are concerned, try a task or two and see how quickly you are paid. When you complete a task correctly by 5:00PM Pacific Time, we add money to your PayPal account by midnight of the next business day. Or why not ask the thousands of workers who discuss CloudCrowd daily on the CloudCrowd Worker Forums.

  • What is the earning potential?
    The range of compensation is from $.01 to $30.00+ per task. When we price tasks, we estimate completion time to help us calculate compensation. Since most tasks don't take long to complete, try a few types of work and see what you like. Even tasks paying $.01 each can add up if you're able to complete them quickly and accurately.

  • How else can I make money?
    Refer your friends with your own unique referral link and you will make money when they complete work. Click here to learn more about CloudCrowd's Referral Program.

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Available Work

  • Where do I find available work?
    After connecting to our Facebook application, select the "Available Work" tab and look for available work under "Projects." Select the task you wish to complete and follow the instructions carefully. Always check your work before submitting since you cannot change your answer once it is submitted.
    Tip: Always study the given examples. If you are unsure about your answer, click the "Skip" button.

  • How do you know the work I do is accurate?
    CloudCrowd uses a proprietary method to cross-check your answers with answers provided by other workers. With this information, CloudCrowd can ascertain the correct answer. Each task you perform correctly will increase your Credibility score. By answering correctly you will be able to continue to work on CloudCrowd projects and gain access to a wider range of work.

  • What types of work are available?
    There are a wide variety of tasks available for workers to do including translation, online research, data entry, writing and editing.

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Credibility and Credentials

  • What is Credibility?
    Your Credibility score is how we measure the likelihood that you will perform quality work in the future. Your score will determine whether you can continue working on projects, and what types of projects are available to you. Credibility is measured on a scale of 1 to 100. When you begin working, you are given a credibility of 30. There is a maximum credibility of 40 for new users within the first 10 days and 50 for new users within the first 30 days. After 30 days, workers may obtain a maximum of 100 credibility points. Each task you complete will affect your credibility: the better your answers, the higher your credibility level will get. Poor performance will result in a loss of credibility, which may ultimately affect the availability of tasks.

  • What causes Credibility to drop?
    CloudCrowd lowers your credibility when your tasks are rejected for incorrect answers. The most common reasons for the rejection are:

    • Failing to carefully read and follow the task instructions.
    • Submitting an answer you are not sure is correct. To avoid affecting your credibility 'Skip' tasks instead of submitting potentially incorrect answer.
    • Working on projects you are not qualified for. Be honest with yourself, if your skills are not up to the challenge look for another project you can do.

  • How do I protect and increase my Credibility?
    It takes hard work to obtain credibility in CloudCrowd, and it is very easy to lose if you do not protect it. Here are some tips on how to protect your credibility:

    • Stick to tasks that you are well qualified for.
    • Read and follow instructions carefully.
    • Only submit responses that represent your best effort.

    Follow these guidelines and your credibility score and the number of task for which you are qualified will constantly increase.

  • What happens when my Credibility drops too low?
    If your credibility drops too low, CloudCrowd can put your account on probation or suspend it. Probation and suspension are caused by repeatedly submitting incorrect answers or failing a check task. CloudCrowd can also take these measures if it determines that you have ignored the instructions for the task, either on purpose or by accident. Your credibility can drop quickly if you submit incorrect work. Even a small mistake can put your account on probation or suspension, so it is important to be careful anytime you are submitting work.

  • What is a Credential?
    To access some of our tasks workers are required to obtain Credentials. Other simple tasks do not require a Credential. Tasks that require Credentials include translation, writing, and editing. Tasks that do not require Credentials include online research, data entry, and verification. Obtaining Credentials allows you to access more and higher paying work. We highly encourage all workers to attempt to obtain Credentials to get the most out of our platform. You can find all available Credentials test by selecting the "Credential" tab in the CloudCrowd Facebook application. Credential facts:

    • Credentials tests can be taken up to 4 times.
    • There is a 7 day waiting period before re-attempting the same Credential test.
    • Credential test are reviewed by peers and administrators, so tests can take anywhere from one day to multiple weeks to approve.
    • Credentials are not granted permanently. CloudCrowd may rescind Credentials at our discretion.
    Important Note: We strongly recommend that you take practice tests and become comfortable with the platform before attempting Credential tests.

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Performing Work

  • What should I do if I get conflicting instructions?
    Occasionally two or more of our instruction sources for the same task conflict. In this case always use the following hierarchy to complete the task correctly: 

    • Conditional Instructions (pop-up window) > Special Instructions > General Task Instructions > CloudCrowd Style Guides

  • Is there an official CloudCrowd dictionary?
    Yes, the official CloudCrowd dictionary is The Free Dictionary.

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Account Related and Others

  • Why is my work rejected?
    When you submit your answer for a task, it is reviewed by other workers to determine if your answer is correct. If the answer is evaluated to be incorrect, your work will be rejected and you will not be paid for the task.  If you feel that your work was evaluated incorrectly, you may submit an appeal.

  • How do I make an appeal?
    You are allowed to appeal evaluations that you think are incorrect.  Under the home page on our CloudCrowd application on Facebook, select the "Appeals" tab. Click on the task that you want to appeal, provide details and click submit. It may take several days for your appeal to be reviewed. You will receive an email informing you whether it was approved or denied. If your appeal is approved, you will receive a correction to your Credibility score as well as payment for the task. In order to file an appeal, the following conditions must be true:

    • You may only have 8 appeals pending at any given time.
    • You have not filed 16 appeals in the previous 30 days.
    • You can only appeal tasks that are up to 14 days old.

  • Why can't I submit an appeal?
    If you are unable to submit an appeal, one of the following has happened:

    • You attempted to submit a new appeal while you already have 8 appeals pending.
    • You attempted to submit a new appeal even though you had submitted 16 appeals in the last 30 days.
    • The task you want to submit for appeal is more than 14 days old.

  • What is a task with a known answer (check task)?
    We select tasks with known answers as a quality control filter. These test tasks are referred to as check tasks and appear randomly within normal projects. Questions with known answers have obvious answers; if you fail the check task, you will be locked out of the project for 24 hours and your Credibility will drop to 25. If you fail a second check test, you will be locked out of a project permanently.

  • Why can't I access a project (lockout)?
    If you fail a task with known answer (see check task above) for the first time on a project, you will be locked out for 24 hours and your Credibility will drop to 25. If you fail a second check test on the same project, you will be locked out permanently and your Credibility will drop to 25.

  • Why is my account on probation?
    When your Credibility drops to 25, you will receive an email notifying you that your account is on probation. If your account is put on probation you will have an opportunity to work your way back to a high Credibility over time. Your account will no longer be on probation once you regain a Credibility of 40 or more.

  • Why is my account suspended?
    If you do poor work on CloudCrowd and your Credibility drops to 20 or below, you will receive an email notifying you that your account is suspended. If your account is suspended, you will no longer be able to access work on CloudCrowd.

  • Can my account be reinstated?
    If the account contains a good overall work record and the worker has a reasonable reason to request reinstatement, the worker can file a Worker Support Request (select “Worker Support” under interest) and a CloudCrowd Administrator will do an audit on that account. There is no guarantee of reinstating an account. Any account suspended in association with fraudulent activity will not be reinstated.

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Project Resources

  • Where can I find the instructions and style guides for current projects?
    You can find a complete list of all project resources at the CloudCrowd Style Guide Resource Center. This page will allow you to easily refer to the instructions for completing tasks, such as Resumes, Blog Writing, Press Release, and Production Descriptions.

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