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What is an Audit?
An Audit is a review and assessment of a Writer or Editor’s recent work that they performed while holding a specific credential. Typically, five to ten writing, review, or editing samples will be evaluated. The intent of an Audit is to track a worker’s progress as a CloudCrowd and provide them with feedback.
An Audit may result in a promotion to Level 2 status within whichever credential for which the worker was audited, a warning, meaning the worker will be given two weeks to improve their work or lose their credential, or no action on our behalf. In all cases, feedback will be provided to the audited worker via email.
Why would a worker be audited?
Usually, a worker is deemed to be ready to be audited after they have completed a certain number of tasks in a 30-day period. The number of tasks may vary, but for Marketing Writers, General Writers, and English Editors, the threshold is approximately 150, 50, and 100, respectively.
ome workers will also be audited if they have been identified as an especially qualified Level 2 candidate, or if we have, through our quality assurance process, found their work to be deficient.
How will workers be notified that they’ve been audited?
Every worker who is audited will receive an email containing feedback written by the auditor, plus notification of a promotion or two-week warning.
Who performs audits?
A designated worker who holds the appropriate Level 2 credentials performs audits. CloudCrowd staff reviews all assessments of an audited individual’s work before feedback is sent, or a decision is made about issuing a warning or granting a promotion to Level 2.
How will work be evaluated?
Auditors use Level 1 Standards when evaluating work samples. These standards represent what we believe should be the target quality level for all editorial credential holders.
Consistently meeting Level 1 Standards will result in no action taken on our part after an Audit is completed, while consistently exceeding these standards will result in promotion to Level 2. If a worker has failed to meet Level 1 Standards in a majority of the sample of their work, they will receive a two-week warning.
What if a worker receives a two-week warning?
A two-week warning gives a worker the opportunity to use the feedback from their audit to raise the quality of their work to Level 1 Standards. At the end of the two-week warning period, the worker will be audited again, at which time they may retain their credential or lose it.
Workers who have lost a credential may reapply through the Credentials portal on our platform.